Delivery information

Dear Customers

Our loyal partner LCB, who look after our warehousing and delivery, are committed to the safety and wellbeing of their personnel, especially and understandably during this time.

Therefore, from Monday 30th March 2020 and until further notice, the delivery of your order can no longer be guaranteed for next day delivery. However please be assured that we are working closely with LCB to get your order delivered at the earliest possible time. For postcodes inside the M25 it is more likely that your order will be delivered next day, but again, we cannot guarantee this although are working hard to minimise delays as much as possible.

With regards to deliveries outside the London area, we need to ensure that there is sufficient volume to make our trunking arrangements viable and as a result it is intended to send less trunking vehicles to our remote transport hubs. These revised trunking arrangements will unfortunately result in a possible delay of order fulfilment outside the M25.

Our local drivers will continue to use their E-Pods to ensure deliveries can continue to be tracked. To promote customer safety, and adhere to Government guidelines, our customers will have an option as to whether or not they sign the device, and in situations whereby they decline to do so, our driver will deliver the goods and then take a photograph of the goods at the required destination which will then be uploaded to the LCB system as proof of delivery. A paper copy will also be left with you, the customer. Should any of our customers be unhappy with these revised arrangements, then do please let us know.

We would like to thank you for your support and your loyalty and hope you will continue to enjoy our wines.

 

Free Next Day Delivery when you spend over £200
Delivery Information
Deliveries to Mainland UK (except Scottish Highlands):
• Orders with a value in excess of £200 are delivered free. All other deliveries will incur a surcharge of £9.
• There is no minimum order quantity.
• Orders placed before 12.00pm are usually delivered Next Day.
• Orders placed before 12.00pm on a Friday will usually be delivered on the following Monday.
• Next Day delivery excludes weekends – please contact us if you require a Saturday delivery.
• Orders placed on a Saturday, Sunday or Bank Holiday will not be dispatched until the next working day.
• Delivery may be made by our courier at any time up to 6.30pm.